Working with Links

• Add a Link
• View a Link
• Edit a Link
• Delete a Link

Add a Link

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Step 1:

Inside a Jira issue, click the "Add" button. A form will appear inline, allowing you to enter:

• Embedded URL – The link to your Freshdesk design.
• Title – A meaningful name for the design. (optional)

Step 2:

Click the Add button again to add your Freshdesk link to the Jira issue.

View a Link

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Step 1:

Inside a Jira issue, locate the link you wish to view and click the view icon associated with that link.

Step 2:

An inline popup will appear displaying your Freshdesk. You can also click to enable full screen viewing.

Edit a Link

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Step 1:

Inside a Jira issue, find the link you want to edit and click "Edit" from the link dropdown. A form will appear inline, allowing you to edit the following:

Step 2:

• Embedded URL: The link to your Freshdesk design.
• Title: A meaningful name for the design. (optional)

Click the save button again to add your Freshdesk link to the Jira issue.

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Delete a Link

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Step 1:

Inside a Jira issue, locate the link you wish to remove.

Step 2:

Navigate to the link and click the menu for that link.

Step 3:

Select Delete from the menu options.

Step 4:

You will be prompted to confirm if you want to delete this Freshdesk link.