Working with Links

Add a Link


Step 1:

Inside a Jira issue, click the "Add" button. A form will appear inline, allowing you to enter:

Step 2:

Click the Add button again to add your Freshdesk link to the Jira issue.

View a Link


Step 1:

Inside a Jira issue, locate the link you wish to view and click the view icon associated with that link.

Step 2:

An inline popup will appear displaying your Freshdesk. You can also click to enable full screen viewing.

Edit a Link


Step 1:

Inside a Jira issue, find the link you want to edit and click "Edit" from the link dropdown. A form will appear inline, allowing you to edit the following:

Step 2:

Click the save button again to add your Freshdesk link to the Jira issue.


Delete a Link


Step 1:

Inside a Jira issue, locate the link you wish to remove.

Step 2:
Step 3:

Select Delete from the menu options.

Step 4:

You will be prompted to confirm if you want to delete this Freshdesk link.