Appvibe Zendesk Integration

Overview of Features

Overview of Features

Key Features


Feature 3:
Remove Links: Easily remove links when they are no longer relevant, keeping your Jira issues clean and focused. This feature helps in maintaining clarity and prevents clutter in the project documentation.

Feature 6:
Realign Links: Adjust the positioning of Zendesk links within the Jira issue to better align with your workflow and ensure that the most important documents are quickly accessible.

Feature 8:
Manage Permissions: Control who can view and interact with Zendesk links embedded in Jira. This feature maintains access security and ensures that sensitive information is only visible to authorized personnel.

Getting Started

Getting Started

Installation


Step 1:

Log in to Jira
Ensure you are logged in with Admin privileges.

Step 2:

Open the Atlassian Marketplace

In Jira, click on Apps → Explore more apps to open the Marketplace.
Search for Appvibe Zendesk Integration

Use the search bar to find the app.

Step 3:

Install the App

Click Get app or Try it free.
Confirm the installation and grant the required permissions.

Step 4:

Configure the App

Once installed, go to Manage Apps in the Admin section to ensure it's enabled.
The panel will now appear in your Jira issue view.

Step 5:

Start Using the App to add and view links for Zendesk

Open any Jira issue to view, add, or manage Zendesk links directly.

Working with Links

Working with Links

Add a Link


Step 1:

Inside a Jira issue, click the "Add" button. A form will appear inline, allowing you to enter:

Step 2:

Click the Add button again to add your Zendesk link to the Jira issue.

Working with Links

View a Link

Step 1:

Inside a Jira issue, find the link you want to view.

Step 2:

Click the view icon for that link. An inline popup will appear showing your Zendesk. You can also click this for full-screen viewing.

Working with Links

Edit a Link


Step 1:

Inside a Jira issue, find the link you want to edit and click the "Edit" from the link dropdown. A form will appear inline, allowing you to edit the following:

Step 2:

Click the save button again to add your Zendesk link to the Jira issue.

Working with Links

Delete a Link

Step 1:
Step 2:

Click the menu for that link and select Delete.

Step 3:

You will be prompted to confirm if you want to delete this Zendesk link.

Advanced

Advanced

View Link History


Step 1:

Open the Appvibe Zendesk Integration within your Jira app. Ensure that the integration is correctly configured to manage Zendesk links within your Jira issues.

Step 2:

Modify any Zendesk link within a Jira issue. All changes to the link will automatically be tracked and stored.

Step 3:

To view the modification history, navigate to the specific Jira issue or link. The complete history of changes will be available for review at any time.

Advanced

Link Permissions


Step 1:

Go to the Appvibe Zendesk Integration configuration page, or click permission from within the link settings in a Jira issue.

Step 2:

Select the desired permissions for each user:

Help

Help

FAQ


What if the Zendesk link doesn’t load?
Can I add multiple links to one issue?

Yes, you can add multiple Zendesk links to each Jira issue.

How secure are my Zendesk links?

Support

Support

Support and Contact


Overview:

Streamline your workflow with the Appvibe Zendesk Integration, a robust Jira app designed to simplify Zendesk ticket management within Jira. By embedding Zendesk features directly into your Jira interface, it enables your team to concentrate on their work without the hassle of toggling between platforms.

Support Contact:

For additional help, please reach out to your Jira administrator, or visit our Support Page at https://www.appvibe.com/support