View Link History

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Step 1:

Install the Appvibe Freshdesk Integration app from the Jira Marketplace to enable linking between Jira issues and Freshdesk tickets.

Step 2:

Within a Jira issue, link a Freshdesk ticket by using the integration features provided by the app. This action will be tracked and stored.

Step 3:

Any modification to the Freshdesk link within the Jira issue is automatically recorded and stored in the history.

Step 4:

Access the stored history either at the link level or Jira issue level. This history is available for viewing at any time.