Common Issues and Fixes
This section covers common issues you might encounter while using Appvibe Test Management for monday.com, along with troubleshooting steps to resolve them.
Issue 1: Appvibe isn’t syncing with monday.com boards
Possible Causes:
- The app may not have the required permissions to access your boards.
- Sync settings might not be properly configured.
Solution:
- Ensure that the app is properly authorized. Go to the monday.com Integrations settings and verify that Appvibe has the necessary permissions to access your boards and data.
- Check the sync settings in the Appvibe configuration. Ensure that the correct monday.com boards are linked to the Appvibe Test Management tool.
- Try re-authorizing the app by disconnecting it from monday.com and reconnecting.
Issue 2: Test cases aren’t displaying correctly on the dashboard
Possible Causes:
- The dashboard widgets may not be configured properly.
- There might be a filtering issue causing some test cases not to display.
Solution:
- Go to your Custom Dashboard settings and ensure the correct filters (test cycle, date range, etc.) are applied.
- Check that the widgets are configured to display the relevant data (e.g., ensure the “Test Case Progress” widget is linked to the appropriate board).
- Refresh the dashboard or regenerate the report to ensure the data syncs correctly.
Issue 3: Defects reported during test execution are not showing in monday.com
Possible Causes:
- There may be an issue with the defect-tracking integration between Appvibe and monday.com.
- Permissions for defect tracking might not be set correctly.
Solution:
- Verify that Appvibe is integrated with your monday.com defect-tracking board. Check if the integration is set up to automatically log defects found during test execution.
- Ensure that the tester has the necessary permissions to create and view defects in the linked defect-tracking board.
- If defects still don’t appear, try logging out and back in to reset any sync issues or manually create the defect in monday.com.
Issue 4: Unable to create a new test cycle
Possible Causes:
- Insufficient permissions to create a test cycle.
- The board configuration may not be set up correctly to allow test cycle creation.
Solution:
- Ensure that you have the correct permissions in monday.com to create test cycles. Only admins or designated Test Managers may have access to create new cycles.
- Go to the board’s settings and check if the board is configured properly to handle test cycles.
- If permissions and board settings are correct, try refreshing your browser or logging out and back in to resolve any session-related issues.